Let us help you reach your full potential

All Rights Reserved. Forward ® 2023

Monitor employee performance as you see average ticket purchases, customer retention and same store sales rise over time.

Deploy a customer service training program to instill revenue-driving behavior and turn customers into loyal fans.

Visualize employee performance with video, phone, and written data needed to drive better customer service.

Request a Call

Join over 2,000 companies that grow with the help of RGB.

Trusted by some of the world's most respected brands:

About Reality Based Group

We are the premier mystery shopping service using cutting-edge video technology to help our customers discover, measure and improve performance and profitability. We are there every step of the way with coaches guides, videos, playbooks and 24/7 access to our online dashboard and reports. We have worked with some of the world’s most respected brands to deliver amazing customer experiences and increase customer loyalty and revenue. 

© Reality Based Group, Inc.

Find out if you qualify for a free trial. Complete the form or give us a call:

IMPROVE YOUR CUSTOMER EXPERIENCE WITH MYSTERY SHOPPING

100% Reliable, Objective, and Actionable Data With Video Mystery Shopping

Reality Based Group founded video mystery shopping 23 years ago in order to provide companies a way to monitor their customers’ experience from their unique point of view.   Over time, we have only gotten better at it and provide the most in-depth perspective on how to improve your customer service with GameFilm^®   It changed the “game,” so-to-speak, and it continues to do so today.